General

How do I download Disa?
  • Go to this link and follow the instructions.
Automatically download message attachments?
  • Click the overflow menu button.
  • Click Settings.
  • Swipe over to the General tab.
  • Select the checkbox for Auto Media Download.
Automatically show the keyboard when I open a conversation?
  • Click the overflow menu button.
  • Click Settings.
  • Swipe over to the Conversations tab.
  • Select the checkbox for Automatically Show Keyboard.
Backup and restore messages, media and settings?
Backup
  • Click the overflow menu button.
  • Click Settings.
  • Click the overflow menu button.
  • Click Backup & Restore.
  • Choose Manual Backup.
  • Choose what you want to backup and where you want to store it (on device only for now).
  • Click Backup to start backing up.
Restore
  • Click the overflow menu button.
  • Click Settings
  • Click the overflow menu button.
  • Click Backup & Restore
  • Choose from the list the backup you want to restore.
  • Click Restore to begin the restore process.
Blacklist/Block a contact?
This can be done across plugins/services.
  • Click the overflow menu button.
  • Click Settings.
  • Click the overflow menu button.
  • Choose Privacy List.
  • Pick the service you want to block someone on.
  • Click the plus button.
  • Click on a contact to block them.
  • To unblock a contact press and hold on them and click Remove.
Change my profile picture?
  • Click the overflow menu button.
  • Click My Profile.
  • Click the existing or placeholder image.
  • Choose either Take Photo or Choose Photo.
  • Crop the image how you want then click finish.
  • You can also View or Remove the photo.
Change my status?
  • Click the overflow menu button.
  • Click My Profile.
  • Click Update Status.
  • Type a status in the box.
  • Click Ok.
Fix the international code on contact numbers?
  • Click the overflow menu button.
  • Click Settings.
  • Swipe over to the General tab.
  • Select the checkbox for Use SIM Card’s Locale.
Forward media within Disa?
  • Long press on the message bubble which contains the text/image/video etc.
  • Select Forward from the dialog.
  • You can forward to either a conversation or a contact.
  • Swipe across to the tab which contains the contact or conversation you wish to share the media with.
  • Click on the name of the contact.
  • Select Yes from the dialog.


If the media was plain text it will appear in the message box in the conversation instead of immediately sending.

My messages are all out of order!
  • Please make sure you have your devices' time synced correctly.
Personalize a service?
  • Click the overflow menu button.
  • Click Settings.
  • Click the Paintbrush icon next to the service you want to personalize.

The customization options you have are:
  • Ringtone
  • Vibrate pattern
  • Notification LED Color
  • Disable Notifications
  • Service Color
Reset Disa back to defaults?
  • Click the overflow menu button.
  • Click Settings
  • Click the overflow menu button.
  • Click Backup & Restore
  • Choose Restore Defaults.
  • Click Continue.
Unify/Merge conversations?
  • From the conversations list;
  • Long press on the first of the conversations.
  • Click on the other conversation(s) you wish to unify it with.
  • Click the unify/merge button.
Separate unified conversations?
  • From the conversations list long press the unified conversation.
  • Click the disband button.
Set a custom vibration pattern?
  • Click the overflow menu button.
  • Click Settings
  • Under the Services tab click the paintbrush icon next to the service you wish to customize.
  • Click Vibrate Pattern and choose Custom then click Okay.
  • In the box you should write numbers separated by commas. A vibration pattern starts with a pause, then a vibration, then a pause then a vibration, etc...
  • Example: 0,2000,1000,2000,1000,2000


IMPORTANT: Remember to start with a 0 for the first pause! The times are in milliseconds so 1 second = 1000ms. Do not have any spaces in your pattern or it will create an error message.

Share media to Disa?
  • From Android's native share dialog select Disa.
  • Disa will open and display your contact and conversation lists.
  • You can share to either a conversation or a contact.
  • Swipe across to the tab which contains the contact or conversation you wish to share the media with.
  • Click on the name of the contact.
  • Select Yes from the dialog.


If the media was plain text it will appear in the message box in the conversation instead of immediately sending.

Start a conversation for any service/plugin?
With a single contact
  • Click the new message icon below the conversations list.
  • You should now see a tab with a list of your contacts from one service.
  • To see your contacts from another service swipe across to that tab.
  • Click on the name of the contact and it will appear below the action bar.
  • When you're ready press the Send button to create the conversation.
With a group of contacts
  • To start a group conversation (if the service supports it)
  • Click the new message icon below the conversations list.
  • You should now see a tab with a list of your contacts from one service.
  • To see your contacts from another service swipe across to that tab.
  • Click the name of the first contact and it will appear below the action bar.
  • Then click on the other contacts to add them too.
  • When you're ready press the Send button to create the group.
When I select a conversation in the list what do the icons mean?

Cancel selection.
Delete conversation.
Conversation settings.
Merge selected conversations.
Separate conversation.

Where do I report a bug?
Where can I request a new feature?
  • You can do that in the Feature Requests section of Disa's Google Plus community.
  • Please check the current Feature Request list before making a request so that you are not wasting your time.
Where can I request a new plugin or service?
  • You can do that in the Plugin/Service Requests section of Disa's Google Plus community.
  • Please check the current Service Request list before making a request so that you are not wasting your time.
Where can I find the changelog for Disa?
  • The changelogs are in the Releases section of Disa's Google Plus community.


Note: Please be aware that you should not be posting in this section so that it remains clean and readable.

Text Messaging

Change APN settings for MMS?
  • Click the overflow menu button.
  • Open Settings.
  • Click on the Text service name.
  • Under the APN header click the Reload button.
  • Click Yes in the dialog box.
  • Use the dropdown menu to select your new APN.
I'm not receiving text messages.
  • If you aren’t receiving messages through Disa:
  • Disable all 3rd party text message handling apps (Chomp SMS, Go SMS Pro, Textra, etc).
  • Your stock messaging app shouldn’t interfere.
Android 4.4+ (kitkat) devices
  • Make sure Disa is set as your default SMS app.
  • To check this go into the Settings menu on your device.
  • Under Wireless and Networks there should be a “More…” option.
  • There you should be able to view or change the default app.
I'm not receiving MMS messages when I'm indoors
  • Click the overflow menu button.
  • Open Settings.
  • Click on the Text service name.
  • Check the box next to Disable WiFi
  • This will disable your wifi when an MMS message is received from your carrier, which makes sure that your phone has a strong mobile connection to download the message.


Note: Your WiFi will be re-enabled after the message has been downloaded.

Load/Import my old messages?
  • Start a conversation with a contact you've been talking to before.
  • Disa will sync all of the existing messages you have exchanged from the Android database.
Text a number that is not in my phonebook?
  • Press the new message icon below the conversations list.
  • Swipe over to the Text tab.
  • Click on the Search icon.
  • Type or paste in the number.
  • If the number is valid, it will appear under the action bar.
  • Click on the number and it will appear below the action bar.
  • When you're ready press the Send button to create the conversation.

Plugins

Add a plugin from a Desktop browser?
  • Click the overflow menu button.
  • Click Settings.
  • Under the services tab click +Add Service.
  • Click the Cloud icon in the top corner.
  • In your desktop browser open the link to the plugin QR code and scan it.
  • Disa will download and install the plugin then restart.
  • Go to the Settings again.
  • Under the services tab click +Add Service.
  • Select the plugin from the list.
Add a plugin from a Mobile browser?
  • In your mobile browser open the link to the plugin QR code and click it.
  • Disa will download and install the plugin then restart.
  • Click the overflow menu button.
  • Open Settings.
  • Under the services tab click +Add Service.
  • Select the plugin from the list.
How do I start a party/group conversation?
  • Click the new message icon below the conversations list.
  • You should now see a tab with a list of your contacts from one service.
  • To see your contacts from another service swipe across to that tab.
  • Click the name of the first contact and it will appear below the action bar.
  • Then click on the other contacts to add them too.
  • When you're ready press the Send button to create the group.
Message a person not in my contacts?
  • You will have to add them as a contact in the way the plugin you are using requires.


Example: to add a contact on Facebook you would need to send them a friend request.

What will the next service be and when will it be implemented?
  • Facebook will be the next service.
  • Currently, all of the development efforts are focused on improving Disa's current feature set and its stability.
  • If you have an idea for a feature you would like to see in Disa, please post it in the Feature Requests section of our community.

Miscellaneous

Disa doesn't recognize my mobile number!
  • Add yourself as a contact in your phone book.
MMS messages fail to be sent or received!
  • Make sure that your data connection is enabled (Check under Data Usage in the Android settings menu).
  • Make sure you have an MMS configuration selected in Disa's "Text Service" settings.
  • If you've tried all of the APN's available you will have to create a custom one using the settings your carrier provides.


If you have to create a custom APN for your carrier:

  • Please download SIM Info and take a screenshot of the configuration displayed.
  • Take a second screenshot of your MMS settings in the Android settings of your device which should include MMSC, Proxy and Port info.
  • Email these screenshots to development@disa.im with the subject APN Settings (Network Name).
  • This will help us to add/update your network's MMS settings for the next release of Disa.


Telekom users: make sure the MMS Proxy is “172.28..” rather than “172.028..”

Common Mistake: the lack of a 0 makes all the difference as an IP address of 172.28.0.1 for example is not the same as 172.028.0.1.

Mute/Snooze notifications?
  • Click the overflow menu button.
  • Click “Snooze Notifications”.
  • Choose how long you wish to disable the notifications for.
  • Click “Set” to save your choice.
None of my contacts appear in Disa!
  • Check all of your security settings.
  • Some custom ROMs include privacy guard options for each app.
  • Make sure the privacy/security guard is turned off, so that Disa has the permission to access your phonebook.
  • Then go to Disa and try to start a new message.
  • Your contacts should hopefully now appear.
  • You might have to press refresh.